Frequently Asked Questions

What units will have access to electrical outlets and/or lighting?

-ALL buildings have exterior outlets for occasional use by tenants. Our 15x45 and 20x50 units all have individual outlets along with interior lighting inside the unit. Our 10X20, 12x26 and 12x31 units will be offered with or without electrical outlets inside as well. 

What security measures does Black Dog have in place?

-Black Dog has a state-of-the-art panoramic camera system installed with views of the entire complex. The cameras work well at night and can read license plates. NO fence/gate will be installed around the facility at this time. Black Dog also provides tenants with anti-theft locks as part of the account set-up process and has substantial exterior lighting in all aisles. We have staff onsite daily and do our best to avoid any security issues.

Insurance?

Black Dog always recommends renters insurance if storing things of value. Our insurance only covers our buildings - not your property.

What are the garage door sizes in your units? (Width x Height)

10x10 - 9' x 7'6"

10x15 - 8'8" x 8'

10x20 - 9' x 7'6"

12x26 - 9' x 7'6" (Building #6) and 10'8"x9' (Building #12)

12x31 - 10'8" x 9'

15x45 - 14' x 14' (Automatic Doors)

20x50 - 16' x 14' (Automatic Doors)

(Width x Height)

How should I store my belongings to better ensure their safety?

-Place items in sealed, airtight boxes

-Seal or wrap furniture 

-Use crates, pallets, or other means to keep valuables up and away from doorways

-DO NOT store perishable items that may attract bugs, rodents, etc.

-Visit your storage unit occasionally to check on your belongings 

-Report any unit issues to Black Dog immediately

What type of leases do you offer?

-Month-to-month, 3 month, 6 month, and 12 month leasing options 

What are accepted methods of payment?

-Credit Card or ACH (Auto-Pay) are the preferred methods. Any other means of payment must be agreed upon in writing by a Black Dog representative.

How do I sign my lease?

-The lease can be signed during the online renting process! If you miss that step or want to receive the lease in a different way - Black Dog can email or text the lease to new renters.

What do I do if I have any issues with my unit?

-Please contact a Black Dog representative immediately and we will facilitate any repairs or adjustments in a timely manner. AFTER BUSINESS HOURS, EASIEST METHOD OF COMMUNICATION IS EMAIL.

Snow Removal Responsibility?

-Black Dog contracts snow removal of the premises. Crews typically start within 24 hours of last snow fall and return periodically for blowing/drifting. Our snow removal consists of preparing the driving aisles for unit access as quickly as possible. The 1-2' in front of individual units is the responsibility of the tenant. Gutters have been installed to avoid ice build-up near door entries.